FAQs

How can I place an order?

You can place an order directly through our website Kalpirafashion. Simply browse our collections, select your desired items, and proceed to checkout.
What are your shipping times?

We typically deliver within 4 to 5 days across India. Please note, for Cash on Delivery (COD) orders, there is an additional 1-day period for order verification via call or message before dispatch.
Which logistics services do you use?

We partner with leading logistics providers in India including Bluedart, Delhivery, Xpressbees, Ecom Express, DTDC etc. to ensure reliable and timely delivery.
Do you offer international shipping?

Currently, we only ship within India. We do not offer international shipping.
What is your return policy?

We accept returns only for damaged, defective, or incorrect products. For size misfits, we offer exchanges. Please ensure to provide an unboxing video for both exchanges and returns.
How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support within 1 days of receiving your order. Provide details and attach the necessary unboxing video for processing.
How long does it take to process returns and exchanges?

We aim to process returns and exchanges within 7-10 business days after receiving the returned product at our warehouse.
What payment methods do you accept?

We accept Cash on Delivery, UPI, credit/debit cards, and net banking for your convenience.
Is my payment information secure?

Yes, we prioritize the security of your payment information. All transactions are encrypted and processed securely.
Are your products made from high-quality materials?

Yes, we manufacture our products with the finest fabrics and materials to ensure quality and comfort.
Do you offer customization options for your products?

Currently, we do not offer customization services. Our products are available as shown on our website.
Why is there a mandatory order verification for Cash on Delivery (COD) orders?

To ensure the security of transactions and prevent fraudulent orders, we verify all Cash on Delivery (COD) orders via call or message before dispatching. This helps us maintain the highest standards of service and reliability for our customers.
What is your policy on returns and exchanges?

We have an exchange-only policy, allowing returns only for damaged, defective, or incorrect products. We request customers to provide an unboxing video for both exchanges and returns to facilitate swift processing.
How can I contact your customer support?

You can reach our customer support team via email at care@kalpirafashion.com or by phone at +91 8072983876, Our support hours are Monday to Friday, 9:00 AM to 6:00 PM IST.